Nowadays, e-commerce has become an indispensable part of our daily life. However, to understand more about this field, we need to grasp the specialized terms. Below are 13 important terms you need to know.
1. E-commerce
E-commerce is the process of buying and selling goods, services, or information over the Internet. With its convenience and flexibility, e-commerce has become the favorite shopping method of the majority of consumers today.
2. B2B (Business-to-Business)
B2B involves transactions between two businesses, rather than between a business and a consumer. These are often large-value transactions, including raw materials, engineering services, and software solutions.
3. B2C (Business-to-Consumer)
B2C involves transactions between a business and a consumer. This is the most common form of e-commerce that we usually see, such as online shopping at websites like Amazon, Lazada, Shopee...
4. C2C (Consumer-to-Consumer)
C2C involves transactions between two consumers, usually taking place through an online platform, such as eBay or Amazon. Classified websites where people can buy and sell used goods are common examples.
5. SEO (Search Engine Optimization)
SEO is the process of optimizing a website to improve its position in the search results of search engines. This helps increase traffic and attract potential customers to your website.
6. SEM (Search Engine Marketing)
SEM is a method by which businesses use search engines like Google, Bing, or Yahoo to advertise their products or services. This is an important part of online marketing strategies.
7. PPC (Pay-Per-Click)
PPC is an online advertising model in which the advertiser pays each time a user clicks on their ad. This is an effective way to attract traffic to your website.
8. CPA (Cost Per Acquisition)
CPA is an online advertising model where the advertiser only pays when a specific action (such as a purchase) takes place. This helps advertisers control costs and ensure the effectiveness of advertising campaigns.
9. ROI (Return on Investment)
ROI is a metric used to measure the profit gained from a particular investment. It is an important tool for evaluating the effectiveness of business and marketing activities.
10. CRM (Customer Relationship Management)
CRM is a system for managing customer relationships, helping businesses track and manage their interactions with their customers. It improves the quality of services and enhances customer satisfaction.
11. CMS (Content Management System)
CMS is a system that allows users to manage the content of a website without needing knowledge of web programming. Examples include WordPress, Joomla, Drupal...
12. UX (User Experience)
UX relates to the feelings and experiences of users when interacting with a product or service. A good user experience enhances customer satisfaction and loyalty.
13. UI (User Interface)
UI relates to the formal components that users directly interact with, such as buttons, menus, and other interactive elements of a website or app. This is an important factor that makes up the user experience.
Once you understand more about these terms, you will have a broader and deeper overview of the e-commerce field.
Finally, if you are looking for a reliable partner in the e-commerce field, remember Lameco - we offer a range of comprehensive e-commerce solutions to help you succeed in this dynamic market. Contact us today for more details!