About Job Description
LMC Ecommerce is looking for a motivated and passionate Customer Success employee to join our team!
You will play a key role in building long-term relationships with customers and ensuring they achieve their business goals with our e-commerce platform.
Key Responsibilities:
1. Customer portfolio management: Responsible for managing 10-15 projects/customers and ensuring they achieve their business goals with the e-commerce platform.
2. Ensuring service quality: Ensuring every customer receives quality service according to standards, consistent with their service cost.
3. Data Analysis: Analyze customer data to evaluate system usage, provide satisfaction, retention and increase contract rates.
4. Sales Enablement: Assist the Sales team in generating customer leads and opportunities related to upselling products or services.
5. Customer Support: Work with customers of all sizes and skill levels to ensure they receive the best Customer Experience and support.
6. Provide feedback: Collect feedback from customers to help LMC Ecommerce continue to evolve to meet market needs.
Reasons to choose Lameco JSC
- Attractive salary: Salary up to 20 million VND/month.
- Development base: Work with a variety of clients of all sizes, with opportunities to learn and develop skills.
- Dynamic working environment: professional, youthful, and dynamic working environment.
- Have experience working in the field of e-commerce, BPO, or customer management.
Requirements:
- Bachelor's degree or equivalent practical experience.
- Experience: At least 3 years of experience in business development or customer/partner management.
- Skills: Fluent communication in Vietnamese and English to support customer relationship management.
- Knowledge of e-commerce: Understanding of popular e-commerce platforms, online marketing channels, and data analysis tools.
Skills:
- Expertise: Experienced in digital marketing, performance marketing, e-commerce, BPO, and customer management.
- Problem-solving skills: Ability to assess and resolve customer needs through effective questioning skills, handling objections, and competitive selling.
- Analytical Skills: Ability to use analytical skills to leverage data, mine information to support production, and analyze impact.
- Management skills: Ability to manage multiple projects at once, pay attention to detail, and work independently as well as coordinate with others.
- Presentation skills: Excellent presentation and communication skills with colleagues, management, functional teams, and customers.
- Sales skills: Understanding of the sales process, consulting, and negotiation skills.
- Relationship management skills: Build and maintain long-term relationships with customers.