A. Fixed fee for Non-Shopee Mall Sellers
Shopee announces that from January 2, 2024, the new Fixed Fee will be 4% (including VAT) on each successful order or order with the request "Instant Refund" accepted (excluding the reason "Have not received goods") for sellers not belonging to Shopee Mall.
Highlights:
Shops participating in the service packages (Freeship Xtra Pack, Freeship Xtra Plus, and/or Voucher Xtra Pack) will be exempted from the entire Fixed Fee during the participation.
B. Payment Fee
From January 2, 2024, Shopee also updates the Payment Fee calculation formula for each successful order or order with the "Instant Refund" accepted (excluding the reason "Have not received goods"), specifically as follows:
Payment fee = (product price before Shopee subsidizes + shipping cost paid by the buyer - seller's applied discount) x 4%.
For more details, sellers can directly refer to Shopee Payment Fee.
C. Service Fee
Shopee will adjust the service fee from January 2, 2024 for the following service packages:
Service fee from January 2, 2024:
- Freeship Xtra: 8% of the value of each product.
- Voucher Xtra: 5% of the value of each product (maximum 50,000đ/product).
- Combo Voucher Xtra & Freeship Xtra:
- Freeship Xtra Pack: 8% of the value of each product.
- Voucher Xtra Pack: 4.5% of the value of each product (maximum 50,000đ/product).
- Combo Voucher Xtra, Freeship Xtra & Freeship Xtra Plus:
- Freeship Xtra and Freeship Xtra Plus Packets: 9% of the value of each product (maximum 40,000đ/product).
- Voucher Xtra Pack: 4.5% of the value of each product (maximum 50,000đ/product).
D. Frequently Asked Questions
1. What are the current fees on Shopee?
For shops not belonging to Shopee Mall, the fees include Payment Fee and Fixed Fee, totaling 4% - 8%. Shops participating in the service package have a total fee from 9% to 17.5%, depending on the service package involved. Details are as follows:
The shop DOES NOT participate in the Freeship Xtra, Freeship Xtra Plus & Voucher Xtra packages:
| 8% |
The shop ONLY participates in the Freeship Xtra package:
| 12% |
The shop ONLY participates in the Voucher Xtra package:
| 9% |
The shop participates in both the Freeship Xtra and Voucher Xtra packages:
| 16.5% |
The shop participates in both the Freeship Xtra and Freeship Xtra Plus packages:
| 13% |
The shop participates in the Freeship Xtra, Freeship Xtra Plus and Voucher Xtra packages:
| 17.5% |
2. Does Shop get a discount if buying multiple Service Packages at the same time?
Yes, shops participating in combo service packages will receive discounts on the maximum value limit and discount service fees for the Voucher Xtra Pack, specifically as follows:
- When participating in 2 Freeship Xtra and Freeship Xtra Plus Packs, Shop will have the maximum value limit is 40,000Đ/product.
- When participating in 2 Freeship Xtra and Voucher Xtra Packs, or all 3 Freeship Xtra, Freeship Xtra Plus and Voucher Xtra Packs, Shop will receive a 0.5% service fee reduction of the Voucher Xtra Pack.
3. What is the benefit of participating in the Voucher Xtra, Freeship Xtra and Freeship Xtra Plus packages?
- Freeship Xtra Package Privileges: Exclusive free shipping codes, attractive monthly promotion program.
- Freeship Xtra Plus Package Privileges: Shipping fee discounts up to 50% depending on the shipping route.
- Voucher Xtra Package Privileges: Discount code up to 500,000Đ, opportunity to participate in Shopee Flash Sale without fee.
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