Introduction
Lameco provides operational and developmental support services for businesses or sellers on e-commerce platforms. Our service usage policy helps clarify the rights and responsibilities of both customers and Lameco during the provision and use of the service.
Service Usage Conditions
Registration Information: Customers must provide accurate personal and business information when registering for the service. Any false or incomplete information may affect our service provision process.
Purpose of Use: Lameco's services must only be used for legal purposes and must not violate the laws of Vietnam. Customers may not use our services for fraudulent purposes, defamation, or infringement of third-party rights.
Compliance: Customers agree to comply with the regulations, guidelines, and policies related to the service set forth by Lameco. Any violations may result in the suspension or termination of the service.
Rights and Responsibilities of Lameco
Service Provision: We are committed to providing the service as agreed upon in the contract, ensuring the quality and features are as described in the selected service package.
Customer Support: We provide customer support during the use of the service through email, phone, or online support tools. The support duration depends on the service package chosen by the customer.
Information Security: Lameco is committed to keeping customer information confidential and not disclosing it to third parties without customer consent, except when requested by authorized agencies.
Rights and Responsibilities of Customers
Right to Use the Service: Customers have the right to request Lameco to fulfill the terms and conditions agreed upon in the contract, including requirements regarding features, quality, and completion time.
Security Responsibility: Customers are responsible for keeping their login information and personal information related to their accounts and services confidential. Any damages arising from customer negligence will not be the responsibility of Lameco.
Timely Payment: Customers are responsible for making full and timely payments for the services used. If there are payment issues, customers need to notify early to receive support.
Refund Policy
Refund Conditions: In case the service does not meet the commitments in the contract or there are serious quality issues, Lameco will consider refunding the customer according to the company's refund policy.
Refund Procedure: To request a refund, customers need to contact Lameco's customer care department within 7 days from the date the issue occurred to receive support.
Service Termination Policy
Termination Due to Violation: Lameco has the right to terminate the service without refund if the customer violates the committed terms, affecting the company's operations or damaging third-party rights.
Termination Upon Request: Customers may terminate the contract at any time provided they notify Lameco at least 30 days in advance and pay all arising fees (if any).
Dispute Resolution
Any disputes arising from the use of the service will be resolved through negotiation between the parties. If no agreement can be reached, the dispute will be resolved at the competent Court as prescribed by Vietnamese law.
Policy Update and Adjustment
Lameco reserves the right to adjust and supplement the terms of this policy to comply with legal regulations and future business conditions. Changes will be notified to customers via email or posted on the website.