Off-Shopee Transactions: What You Need to Know and How to Avoid Violations

15 August, 2024 by
Off-Shopee Transactions: What You Need to Know and How to Avoid Violations
Lameco JSC

Recently, Shopee has updated new regulations regarding the behavior of navigating Off-Shopee Transactions. Sellers who violate these rules may face penalties ranging from point deductions to permanent account suspension. So, what exactly are Off-Shopee Transactions? How can you avoid violating Shopee's regulations? Let's explore the details with Lameco!

1. What Are Off-Shopee Transactions?

Off-Shopee Transactions refer to all activities that navigate buyers away from the Shopee e-commerce platform. This includes, but is not limited to, actions such as:

  • Sharing the seller's contact information through any means such as chat, product images, shop decoration photos, etc.
  • Mentioning other platforms that are not Shopee to introduce information, encourage or navigate buyers away from Shopee.
  • Asking buyers to make direct payments to the seller, such as bank transfers, deposits, etc., without using Shopee's payment methods.
  • Requesting personal information from buyers such as phone numbers, contact addresses, emails, etc.

Examples of Violations:

  • Posting videos with usernames and platforms other than Shopee such as TikTok, Facebook...
  • Encouraging or introducing buyers to other platforms to view products.
  • Images (live stream cover photos, product photos...) videos containing phone number information.
  • Chat content containing contact information.
  • Product descriptions containing contact information.

2. How Do Off-Shopee Transaction Violations Affect Sellers?

According to Shopee's announcement, Off-Shopee Transaction behaviors can lead to the following penalties for sellers:

  • Penalty Points: For the first violation, Shopee will deduct 2 penalty points.
  • Product/Video Deletion: Shopee has the right to delete your products/videos if a violation is detected.
  • Live Stream Suspension: Shopee has the right to turn off your live stream if a violation occurs during the live stream.
  • Account Suspension: In the case of a second violation, Shopee has the right to permanently suspend your account.

Specifically, from September 16, 2024, the policy for handling Off-Shopee Transaction violations will be applied as follows:

  • For the first violation, the seller will be penalized the following Tuesday (Violation data will be calculated from the previous Friday to the end of the current Thursday).
  • In some cases, Off-Shopee Transaction behaviors show signs of fraud. Shopee may apply stricter measures to ensure consumer rights according to the law.

3. How to File a Complaint About Off-Shopee Transactions

For complaints about penalty points/video deletions/live stream suspensions related to off-platform transactions, sellers can directly file a complaint on the Seller Channel.

For complaints about product deletions, sellers can contact Shopee's Customer Service for support.

4. How to Avoid Off-Shopee Transaction Violations

To avoid violations, sellers should comply with Shopee's regulations, not share personal contact information, not mention other platforms, and not request direct payments from buyers. Specifically, as follows:

  • Do not send messages containing third-party information for any purpose such as: introducing, guiding, navigating buyers Off-Shopee Transactions.
  • Do not share personal contact information such as address, phone number, bank account, social network account.
  • Do not give suggestions or instructions that lead buyers to believe they can receive better deals by accepting off-platform transactions.

Lameco hopes this article has helped you understand more about Shopee's new policy. To conduct business smoothly on Shopee, you need to clearly understand the regulations and policies and strictly comply with them. Moreover, you can collaborate with Shopee's official partners like Lameco to optimize your business activities.

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