1. Why Is Order And Shipping Management Important?
- Enhancing Customer Satisfaction: Quickly, accurately processing orders and delivering on time are key factors in building customer trust and satisfaction.
- Increasing Business Efficiency: Effective order management helps you save time, minimize errors and optimize operational costs.
- Boosting Revenue Growth: Professionalism in order processing contributes to building credibility, attracting new customers and increasing store revenue.
2. Basic Steps To Start Managing Orders On TikTok Shop
Step 1: Register TikTok Shop:
- Create a TikTok Shop account and complete the required information.
- Choose the appropriate business type: Individual or enterprise.
- Prepare all necessary documents as required by TikTok Shop.
Step 2: Set Up Store Information:
- Update complete and accurate information: Store name, description, profile picture, etc.
- Set up the receiving address and warehouse.
- Configure payment methods: E-wallet, bank card, etc.
- Establish a clear and transparent return policy.
- Provide contact information: Phone number, email, online chat, etc.
Step 3: Link With Warehouse (if applicable):
- Synchronize the product list from the warehouse to TikTok Shop.
- Update accurate inventory levels to avoid order cancellations.
- Manage orders and shipping information from the warehouse system.
3. Order Management Process On TikTok Shop
Step 1: Access TikTok Seller and log in: TikTok Seller.
Step 2: On the homepage, click on Orders -> Manage Orders.
Step 3: In the All section, click on the filter.
Step 4: Choose the desired time and filters to view order data.
Step 5: After filtering the desired orders, click Export.
After exporting the file, it will include the order status for that month, successful orders, canceled orders, reasons for order cancellations by customers, etc. From there, sellers can adjust their store and products to match consumer.
4. Conclusion
In today's competitive e-commerce market, effective order management is essential for success on TikTok Shop. By investing in a professional order management process, you not only enhance customer satisfaction but also promote sustainable revenue growth for your store.
Are you tired of managing orders on TikTok Shop? Let Lameco help you automate every process, save time and double your sales with our professional TikTok Shop management and operation services. Sign up for a free consultation today to receive a special offer!
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